Faq

Frequently asked questions

Common Questions

On Vidcall, you have the chance to meet your favorite creator from anywhere, using your phone or computer! The virtual meet & greet sessions are a video call between you and the creator. Just visit your chat room 2 minutes before your scheduled start time. Once your call starts, you can talk to the creator and hang out! The call ends once the duration you purchased expires. You will get a downloadable recording of your session. If you added merch to your order, it will be shipped within 3-5 business days.

Creators spend a lot of their time making your favorite content, and to continue to do that they rely on support from viewers like you! The earnings from Vidcall meet and greets go directly to support their channels and creativity, so they can continue to entertain you.

You can use all major debit and credit cards, and your information is always processed with the highest level of security.

It’s simple - you can use your own phone or computer. Just make sure your device has:
- A front-facing camera or webcam
- Microphone and speakers
- A good internet connection, preferably Wi-Fi
- An up-to-date web browser, with camera and microphone permission
   >on iPhone or iPad, use Safari
   >on Android, use Chrome
   >on PC/Mac, use Chrome/Safari

Refunds and Issues

You can receive a refund for your call if you changed your mind or can't make it on time. There may be some time restrictions on this policy imposed by the creator, to be sure, please contact Vidcall Support via email at support@Vidcall.com or you can use Live Chat.

In rare cases, the creator may not be able to attend their virtual meet and greet event. In this case, you will be refunded automatically. If for some reason an automatic refund isn't given, please contact Vidcall Support via email at support@Vidcall.com or you can use Live Chat.

In rare cases, your audio or video may not work correctly. If for some reason you couldn't hear or see the creator OR the creator couldn't hear or see you, we will review the archived footage from your call and issue a refund. To start your refund request please contact Vidcall Support via email at support@Vidcall.com or you can use Live Chat.

Timezone and Punctuality

Our platform uses automatic timezone synchronization. The availability time you see on the creators page is in your own local timezone.

We recommend arriving 2 minutes before your scheduled meet and greet start time.

We advise all creators to be punctual with their meet and greet schedule. In certain cases, they may be a tad late due to technical or scheduling issues. Don't worry, just keep waiting for a few minutes and they should show up. If not, you can always use the live support in the chat room to get an update on the creators status from our support team.

Merch and Shipping

If you selected and purchased add-on merch with your meet and greet, it should arrive withing 3-5 business days. If it is a custom item such as a signed piece of merch, expect up to 10 days for your shipment to arrive.

Of course you can! Just contact Vidcall Support via email at support@Vidcall.com or you can use Live Chat. *Note: There may be some restrictions imposed by the creator on custom merch pieces such as signed items.

Yes, you can cancel your merch order any time before it is shipped. Just contact Vidcall Support via email at support@Vidcall.com or you can use Live Chat. You'll get a full refund for your merch.

Ok, I'm ready to start browsing talent on Vidcall.